Order cancellation policy

Cancelling an order

You may request the cancellation of an order before it has been shipped, directly from your account (“My orders” → order detail → “Cancel order”) while the order is still eligible, or by contacting us at contact@avelle.ro or by phone at +40 762 009 782.

When an order can still be cancelled

An order can be cancelled while it has not yet entered processing or shipping. Once the order has been shipped, cancellation is no longer possible, but you still have the right of withdrawal within 14 days of receiving the products (see the Return and refund policy).

Refunds on cancellation

If you paid in advance (bank card or another online method), the amount paid is refunded in full, without undue delay, using the same payment method used for the purchase. For cash-on-delivery orders, cancellation involves no payment.

Cancellation by Avelle

In exceptional situations (out of stock, an obvious pricing error, or inability to deliver), Avelle reserves the right to cancel an order. In that case we inform you in advance and refund in full any amount paid.

For any question about cancelling an order, contact us at contact@avelle.ro.